Refund and Returns Policy

At PhoneProCover, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Returns

Eligibility: You have [30/45/60] days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
Non-Returnable Items: Custom or personalized items, sale items, and gift cards are non-returnable. Please check the product description for any specific return restrictions.
Return Process: To initiate a return, please contact our customer service team at support@phoneprocover.in or +91 970 907 2096 with your order number and details of the item you wish to return. We will provide you with instructions on how to send your item back to us.

2. Refunds

Refund Process: Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process a refund to your original payment method within [7-14] business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Partial Refunds: In some cases, only partial refunds may be granted, such as items that are returned in a damaged condition or missing parts for reasons not due to our error.
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item sent, defective product).

3. Exchanges

Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at support@phoneprocover.in or +91 970 907 2096. We will arrange for a replacement to be sent to you at no additional cost.
Exchanging for a Different Item: If you wish to exchange an item for a different one, please follow the return process and place a new order for the item you prefer.

4. Cancellations

Order Cancellations: You may cancel your order within [24 hours] of purchase for a full refund. After this period, if your order has already been processed or shipped, you will need to follow our return process.
Automatic Cancellations: In rare cases, we may need to cancel your order due to inventory issues or payment problems. In such instances, we will notify you and process a full refund.